We have spent years listening to our clients and working to respond to their needs and concerns. These experiences have helped us develop a solution that assures our accountability.
That solution is our propriety Service Interface Management System (SIMS). SIMS is a web interface available to an unlimited amount of end users; this helps us provide seamless communication and improved facility management. The SIMS system dramatically increases our service efficiency, while simultaneously decreasing your costs and wasted time.
All service programs and projects are performance measured against expectations set forth by a constant flow of information. SIMS provides instantaneous and continual two-way communication, quality assurance and service management for our clients and staff. This can be accessed with an desktop or mobile device and an internet connection.
SIMS addresses a variety of client needs including:
Defining Scope of Work
Verification and Validation of Services
Project Scheduling and Management
Work Order Requests and Initiation
Quality Control and Inspection Reporting
Complaint Entries and Tracking